Keeping Your Chatbot Sharp and Reliable
Running a chatbot sounds simple until something breaks at 3 AM. We handle the updates, patches, and tweaks so your automated assistant stays helpful instead of becoming a liability. Based in Sarpsborg, we work with businesses across Norway who need their chatbots to actually work when customers need them.
See What We Maintain
When Chatbots Stop Being Useful
Outdated Information
Your pricing changed months ago but the chatbot still quotes old rates. Customers get confused, support tickets pile up, and you're stuck explaining the discrepancy every time.
Breaking Integrations
Your CRM updated overnight and suddenly the chatbot can't access customer data. Messages get lost, follow-ups don't happen, and nobody noticed until angry emails started arriving.
Slow Response Creep
Six months ago responses were instant. Now there's a noticeable delay. Customers bounce before getting answers and you're losing conversations you didn't know were happening.
Language Drift
The bot developed weird phrasing habits. It answers correctly but sounds off-brand or occasionally confusing. You're not sure when it changed or how to fix it without breaking something else.
Security Gaps
Platform vulnerabilities get announced and you're supposed to patch them. But which patches? And will they conflict with your custom setup? The notification emails keep coming and you keep postponing.
Feature Bloat
Someone added features that seemed useful at the time. Now the chatbot tries to do too much, does none of it particularly well, and confuses more people than it helps.
Our Maintenance Approach
- We test every update in a staging environment before it touches your live chatbot. Breaking things during business hours stopped being acceptable years ago.
- Content updates get reviewed for tone and accuracy. Your chatbot represents your business so we make sure it sounds like you actually wrote it.
- Integration monitoring catches issues before customers notice. When your CRM or payment processor changes something, we adapt the chatbot the same day.
- Performance tracking identifies slowdowns early. We optimize database queries and API calls before response times become a problem.
- Security patches get applied systematically. We track vulnerabilities relevant to your specific setup and implement fixes without disrupting functionality.
What Actually Gets Maintained
Chatbot maintenance isn't just keeping servers running. It's making sure your automated system stays aligned with how your business actually operates today, not how it operated when the bot was first built.
Content and Knowledge Updates
Your business changes and your chatbot needs to keep up. We update responses when your services change, pricing adjusts, or policies get revised.
- Product information and feature descriptions
- Pricing tiers and promotional details
- Process explanations and timeline updates
- FAQ expansions based on actual support tickets
Technical Infrastructure
The platform underneath your chatbot needs regular attention. We handle the boring technical work that keeps everything functioning reliably.
- Platform updates and security patches
- API endpoint monitoring and adjustments
- Database optimization and cleanup
- Backup verification and disaster recovery testing
Integration Maintenance
Your chatbot connects to other systems. When those systems update, we make sure the connections still work properly.
- CRM synchronization and data flow verification
- Payment processor compatibility checks
- Calendar and scheduling system updates
- Third-party service API version migrations
Performance Optimization
Chatbots tend to slow down over time as data accumulates and complexity increases. We keep response times acceptable and resources efficient.
- Query optimization and caching improvements
- Conversation flow simplification
- Resource usage monitoring and scaling
- Load testing before traffic spikes
How Maintenance Actually Works
Initial Assessment
We audit your current chatbot setup to understand what's working, what's broken, and what's been neglected. This typically takes two days and gives us a maintenance roadmap.
Priority Fixes
Critical issues get addressed first. Usually that means security vulnerabilities, broken integrations, or embarrassingly outdated information that's actively hurting your business.
Ongoing Monitoring
We set up monitoring for performance, errors, and integration health. You get weekly reports on what happened and what we fixed. No jargon, just clear explanations of what changed and why.
Scheduled Updates
Content and feature updates get implemented on a regular schedule. You tell us what needs changing, we test it thoroughly, then deploy it during low-traffic periods.
Emergency Response
When something breaks unexpectedly, we fix it. Response time depends on severity but critical issues that block customer interactions get attention within hours, not days.
Stop Postponing Chatbot Maintenance
Your chatbot probably needs attention you've been putting off. We can audit what needs fixing and give you a realistic plan for getting it properly maintained. Located in Sarpsborg but working with businesses throughout Norway who need their automated systems to actually stay reliable.